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How To Report Usage
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Research Access Overview
How We Count
Running Usage Reports

Research Access Overview

Document utilization reports are powerful tools for tracking use of IDC research. If you are a Corporate Administrator for your account, you can use them to monitor usage levels of IDC research and manage user access to services that have been purchased. With document utilization reports, you can:

  • Determine departmental usage of IDC research so that costs can be dispersed fairly
  • Reallocate group seats based on how often employees use IDC research
  • Analyze whether needs would be better met by subscribing to a different service


    • How We Count

    A document access is a page view of either the:

  • Full document
  • a PDF
  • Document sections
  • Tables
  • Figures

    • Document accesses are counted every 20 minutes or for the duration of a browser session, whichever is shorter. If the browser is closed and a user comes back to the site and accesses a document again, that will count as an additional access. Simply viewing the free synopsis will not count as an access.

    When viewing utilization records by individual users or individual documents, each document access is counted as 1 full document for reporting purposes.

    When viewing utilization records by services and groups, each document access counts as a fraction of 1 document for reporting purposes, depending on the distribution of that document among services and groups.

    For example, Document #12345 is published to 5 different services. Group A has access to Services 1-3 and Group B has access to Services 4 and 5. Group A would have a total of .6 accesses for the document, and Group B would have a total of .4 accesses. The table below shows how the usage would be counted:

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    Running Usage Reports

    As a Corporate Administrator, you may download and print usage reports in the following formats:

  • by Document Title
  • by User Last Name
  • by Group
  • by Service

    • From your "Account Management" page, you may also select the option to run "All Data" reports which include all collected fields from our captured access information, downloaded directly into a Spreadsheet format.

    To run a usage report, you must first login with your Administrator account. Then click on the link of the account you manage in your Manage My Accounts box. That will take you to your Account Management Page.

    In the right hand column, select the report format you would like to access in the "Customer Usage" box. Enter a date range, then click Go.