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Team Profile
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Worldwide Services Research

On the right you'll find analysts working on this team. Click on the name of the analyst to view his or her profile. Below is a list of the most recently published research from this team.


New Research

Training Effectively — Who, What, and How of Enterprise Application Training
Cushing Anderson
May 2013 - Doc # 241126    Customer Needs and Strategies
This IDC study presents the results of 2013 SAP Training Survey of about 1,200 users — various managers of SAP modules and recent students in SAP classes. It is challenging for most enterprises to determine who must get trained, on what mat...
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Worldwide and U.S. Enterprise Network Consulting and Integration Services 2013–2017 Forecast
Leslie Rosenberg,  Curtis Price
May 2013 - Doc # 241017    Market Analysis
This IDC study analyzes the total addressable market opportunities for the enterprise network consulting and integration services (NCIS) market, including services around end-to-end enterprise network infrastructure from corporate headquart...
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IT Organization Skills: Increasing Importance of High-Skilled Technology Workers
Cushing Anderson,  Marianne Kolding
May 2013 - Doc # 241056    Customer Needs and Strategies
This IDC study is the second part of a three-part series of documents that examines changes to IT organization staffing and explores the current trends with the biggest impact on the IT employment picture. Should CIOs hire the best talent (...
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IDC's Top 100 Worldwide Outsourcing Deals of 2010–2012
David Tapper
May 2013 - Doc # 241098    Update
This IDC update — using IDC's BuyerPulse Services Deals database, a database containing more than 45,000 deals — provides an in-depth analysis of the top 100 worldwide outsourcing deals in 2012 as well as trending analysis of the top 100 wo...
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NNIT Places Lean Global Delivery and Customer Satisfaction at the Base of Expansion Ambitions
Jan Horsager,  Marianne Kolding
May 2013 - Doc # lcDK24113413    IDC Link
Two years ahead of its strategic goal, Danish IT services vendor NNIT reached the revenue target of DKK 2 billion (€268 million). Net turnover in 2012 ended at DKK 2.028 billion (€272 million) in a substantial climb of 13% from 2011. Operat...
IDC MarketScape: Worldwide Enterprise Mobility Consulting 2013 Vendor Analysis
Ali Zaidi,  Gard Little
May 2013 - Doc # 241030    Competitive Analysis
This IDC study represents a vendor assessment of the 2013 enterprise mobility consulting services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that define success in today's ...
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Extended Analysis of Worldwide and U.S. Contracts: A Look at Rolling Four-Quarter Deal Signings (March 2013 YTD) for Outsourcing/Managed Services Engagements
Xiao-Fei Zhang,  David Tapper
May 2013 - Doc # 241097    IDC Presentation
This IDC Presentation provides an extended, in-depth analysis of rolling four-quarter deal signings for outsourcing/managed services deals from April 1, 2011, to March 31, 2013, using IDC's Worldwide BuyerPulse Services Deals database, a da...
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IT Organization Skills: Critical Nontechnical Skills
Cushing Anderson,  Melissa Kovacs
May 2013 - Doc # 240985    Industry Development and Models
This IDC study considers the essential "nontechnical skills" IT hiring managers should be looking for and suggests interview questions to uncover capabilities in potential employees. Apart from technical competencies, employers must also se...
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Worldwide Human Capital Management Applications 2012 Vendor Shares: Total Market, Core HR, Workforce Management, Recruiting, Learning Management, Performance Management, and Compensation Management
Lisa Rowan
May 2013 - Doc # 240959    Competitive Analysis
This IDC study examines the human capital management (HCM) applications market for the period from 2010 to 2012. The market for human capital management solutions remains strong, with no signs of slowing down near term. Despite much market ...
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Worldwide and U.S. Human Capital Management Applications 2013–2017 Forecast: The Cloud Spurs Continued Growth
Lisa Rowan
May 2013 - Doc # 241032    Market Analysis
This IDC study provides a sizing of the human capital management (HCM) applications market in 2012 along with a 2013–2017 forecast. Historical and forecast revenue data is shown for the total worldwide market by geographic region and by HCM...
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Team Members
Elaina Stergiades Elaina Stergiades
Research Manager, Software and Hardware Support Services
Gard Little Gard Little
Research Director, IT Consulting and System Integration Research
Mukesh Dialani Mukesh Dialani
Research Director, BPO and Engineering Services
Rebecca Segal Rebecca Segal
VP, Global Services Markets and Trends
Melanie Posey Melanie Posey
Research Vice President, Hosting & Managed Network Services
Cushing Anderson Cushing Anderson
Program Vice President, Project-Based Services
Ali Zaidi Ali Zaidi
Senior Research Analyst, IT Consulting and Systems Integration
Marianne Kolding Marianne Kolding
Vice President, European Services
Vladimír Kroa Vladimír Kroa
Associate Vice President, IT Services , CEMA
Lisa Rowan Lisa Rowan
Research Vice President, HR and Talent Management Services
Xiao-Fei Zhang Xiao-Fei Zhang
Research Manager, Global Services Markets and Trends
Henry D. Morris Henry D. Morris
Senior Vice President, Worldwide Software, Services, and Sales and Marketing Executive Advisory Research Groups
Curtis Price Curtis Price
Program Vice President, Infrastructure Services
David Tapper David Tapper
Vice President, Outsourcing and Offshore Services
Lisa Nagamine Lisa Nagamine
Research Manager
Melita Marks Melita Marks
Program Vice President, BuyerPulse Worldwide Services and Software Deals Databases